We have daily walk in hours , see the schedule on our walk in page and come in during the times posted.

On weekends, the on call doctor is posted on our website and answering machine.

If it is an Emergency, go directly to your nearest Hospital Emergency Department

Call your pharmacy, they may have repeats still available, if not, ask them to fax a repeat request to us.  

The doctor will fill out the request and fax it back to the pharmacy unless the patient needs to be seen, in this case, we will call you to book an appointment. There may be a charge for this service.

It can take a few days for us to provide this to the parent/patient only.  It can be picked up or mailed to your home address, please contact us with your request.

A referral from your family physician or pediatrician is required by fax to book an appointment with one of our specialists. Appointments are sent to the referring doctor.

Send a message to us using the Medical Advice form under the Private Services tab and we will forward your question to the nurse or doctor.  Please note, this is not covered by OHIP and there may be a charge.  Often you will receive a call back to book an appointment as many conditions need to be seen or listened to for a diagnosis and/or treatment advice. (eg: breathing & coughing, bleeding and skin issues)

Some forms require the patient to have been seen recently, please check the form and book an appointment for a physical if necessary, (eg. blood pressure, height & weight is requested on the form).

It may take a couple of weeks to complete forms, make sure you have filled in the patients name and demographics before sending it to us by fax, mail or drop off at reception, be sure to include a number that we can reach you at when it is ready for pick up.

Many forms are not covered by OHIP, check the un-insured services page on our website or contact us for cost.

Annual Physical: Our pediatricians are often booked a few months in advance, especially for those popular after school appointments so please plan ahead.

For non-urgent appointments we can be booking two or three weeks ahead.

Of course, if your child is sick or the condition cannot wait, come in during the times posted for our daily walk in or weekend schedule.

If it is an Emergency go directly to your nearest Hospital Emergency Department or call 911

You have received a service that was not covered by OHIP. See our uninsured services page on the website.

The patients (MOH OHIP) health card is not valid, it may have expired or is inactive. You need to go to Service Ontario or call the number on the back of the green OHIP card

We endeavour to return all calls in a timely manner, however; often bad reception from mobile phones, inaudible (speaking to quietly, background noise, not leaving a clear phone number or name) prevents us from returning calls. 

Sometimes it can take a few days for us to compile information or get the answers needed.  If you have not received a return call in 2 days, please call again or send a message using the contact us tab on the website.